There have been complaints from Victorian taxi drivers who claim that their Booking Service Provider (BSP) has collected the last quarter's $1 Trip Levy, but to date has not forwarded this onto the State Revenue Office (SRO), nor refunded the drivers. We have asked the SRO to advise how it is ensuring that BSPs are refunding the collected levy money to the drivers? The SRO has not responded.

On July 29, 2020 Department of Transport (DoT) representative Peter Bon, presented (online) the $22m CPV Industry Support package to industry stakeholders.

To date only 2 parts of the package have been implemented — the $1 Trip Levy refund (actioned by State Revenue Office) and the alterations to the MPTP scheme (actioned by CPVV).

Peter Bon advised at this meeting that the "DoT’s objective is to prioritise and facilitate these grants as soon as possible". He also stated "It is DoT’s intention to work with the industry in obtaining information to ensure quick delivery of the support programs."