Be COVID-safe

CPVV has confirmed that the Victorian Government is developing a customer (passenger) check-in system to support rapid contact tracing within the CPV industry.
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This passenger check-in system (rapid contact tracing) will be mandatory for fleets of commercial passenger vehicles to apply to all their vehicles. The government is aware that some organisations have already implemented such systems and they would certainly be able to continue using their existing systems, so long as it is able to integrate with DHHS’s computer system.

In NSW taxi companies are trialling an app utilising QR codes and linking back to the Service NSW Check-in app.

In Victoria, face masks are mandatory while other Australian states have made them an optional item for protection against COVID-19.

In some States passengers are only allowed to sit in the back seat — other States have no such ruling.
We recommend VERY STRONGLY that face masks be worn by all drivers, even when they are not transporting passengers.

And remember that everyone MUST wear gloves and face masks when sanitising a vehicle, which must be done after every trip – as you just don't know who is carrying this very harmful, very contagious virus.
Whilst ordinarily drivers should not refuse any fare, there are certain times when a driver may fear for his/her safety and it is at these times that they definitely have the right to refuse transporting the passenger(s). This also applies to passengers who may refuse to wear a mask and cannot prove that they have an exemption to not wear one.
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If the driver feels that he/she would be at risk by taking this passenger(s) who won't wear a mask, then the driver should clearly convey this to the passenger(s) and may refuse the fare.