In Victoria...

There have been complaints from Victorian taxi drivers who claim that their Booking Service Provider (BSP) has collected the last quarter's $1 Trip Levy, but to date has not forwarded this onto the State Revenue Office (SRO), nor refunded the drivers. We have asked the SRO to advise how it is ensuring that BSPs are refunding the collected levy money to the drivers? The SRO has not responded.

It appears that COVID-19 is not the only contagious thing in Victoria at present! Once again, a Government department has not bothered to respond to a question asked of it.
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Furthermore, the Victorian regulator, CPVV, has changed the way that it is reporting statistical information on its website.

And whilst the new design is informative, the CPVV has omitted to provide details of the number of accredited Unbooked CPVs, Booked CPVs and WAT vehicles. Nor is it providing an update on the outcomes of Compliance and Enforcement activities. Is it because it does not have the information or it is not keeping these records anymore? Or is the CPVV hiding something?

Transport Alliance Australia wrote a lengthy letter to the Department of Transport (DoT) regarding the COVID-19 CPV Industry Support Grants, and to date has not received a written response.
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Unfortunately, it seems that getting answers from SRO, CPVV and DoT are nigh on impossible, just like pulling a tooth from an elephant.
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What do we have to do to get Government departments to answers our questions?